Last updated: March 2, 2025
At Scalphy, we stand behind our products and want you to have enough time to properly try them. This policy explains how returns, refunds, damaged orders, and cancellations are handled.
By placing an order with Scalphy, you agree to the terms of this Return & Refund Policy.
We offer a 90-Day Satisfaction Guarantee so you can give your product a fair trial.
To qualify:
a. Contact us at info@tryscalphy.com within 90 days of the delivery date, before sending anything back.
b. Include your order number and a brief explanation of why the product was not right for you.
c. The product must not have been intentionally damaged, altered, or misused.
Normal signs of use are expected and accepted under the guarantee.
Approved claims under the 90-Day Satisfaction Guarantee will be refunded for 100% of the product purchase price paid.
Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect. Return shipping costs are the responsibility of the customer unless otherwise stated by our support team.
The guarantee is intended for personal purchases and does not apply to wholesale, resale, or commercial orders.
Please inspect your order when it arrives.
If your product arrives damaged, defective, leaking, or you receive the wrong item, contact us at info@tryscalphy.com within 72 hours of delivery.
Please provide:
If we confirm the issue, depending on the circumstances we may:
When a return is required because of an error on our part or a confirmed defect, Scalphy will cover the return shipping cost.
This does not cover damage caused by misuse, improper storage, accidents, unauthorized alterations, or normal wear and handling after delivery.
The following may not be eligible for return or refund:
a. Orders for which more than 90 days have passed since the delivery date.
b. Products returned without prior authorization from Scalphy.
c. Products that have been intentionally damaged, altered, or misused.
d. Wholesale, commercial, or resale orders.
e. Gift cards, if applicable.
f. Items specifically identified as Final Sale at the time of purchase, except where required by applicable law.
A promotional discount alone does not automatically make an item non-refundable unless it was clearly identified as Final Sale before purchase.
To begin a return or refund request:
Step 1. Email info@tryscalphy.com with the subject:
Return — [Your Order Number]
Please include:
Step 2. Wait for confirmation and return instructions from our support team.
We normally respond within 2–5 business days.
Step 3. If a physical return is required, securely package the product according to the instructions provided by our team.
Step 4. Send the item to the return address provided by Scalphy.
We recommend using a tracked shipping service. Scalphy is not responsible for return packages that are lost or damaged in transit when return shipping is arranged by the customer.
Important: Do not send products back without contacting us first. Unauthorized returns may not be accepted.
Once we receive your return, if a return is required, our team will inspect it within approximately 7–10 business days.
The refund will be issued to your original payment method within approximately 10 business days after approval.
Your bank or payment provider may require additional time to post the refund to your account.
We will contact you and explain the reason.
If a returned product is not eligible for a refund, we may give you the option to have the product shipped back to you at your expense.
If more than 15 business days have passed since we confirmed your refund and you have not received it, contact us at:
We process orders quickly, so we cannot guarantee that an order can be cancelled or changed after it has been placed.
If you need to cancel or modify an order, contact us as soon as possible at:
If the order has not yet been processed or shipped, we will do our best to accommodate your request.
Once an order has shipped, the return terms described above will apply.
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned to us because:
we may deduct applicable shipping and return-to-sender costs from any refund, where permitted by law.
If the delivery issue was caused by an error on our part, Scalphy will make it right at no additional cost to you.
If you experience a problem with your order, please contact us before initiating a chargeback with your bank or payment provider.
Most issues can be resolved more quickly through our customer support team.
We reserve the right to provide relevant order, delivery, communication, and refund records when responding to chargeback disputes.
Fraudulent or abusive chargebacks may result in future orders being refused.
Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.
Where local law provides you with rights that are more favorable than the terms of this policy, those legal rights will apply.
For questions regarding returns, refunds, damaged products, or this policy:
Email: info@tryscalphy.com
Response time: Monday through Friday, typically within 24–48 business hours.
